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S E R V I C E S
Technology implementation and support has become increasingly complex and expensive. In many cases firms do not possess the appropriate expertise, or if they have the expertise in-house, these existing staff are often assigned to production environments. Consequently, new initiatives do not receive the appropriate attention, resulting in cost overruns and project failure. ISS solves this problem by providing skilled personnel dedicated to your specific project, allowing your in-house team to continue with their daily production tasks while your critical new initiatives are brought online.
An alternative approach is to utilize ISS resources as a cost effective way to maintain your existing environment while freeing your staff to pursue new ventures. Your critical production systems remain intact while the new environment is being developed. Either way you are assured all areas of your operation are given the necessary attention and support.
ISS provides four types of service offerings. These are:
- Technology consulting services
- Project management services
- Maintenance and support services
- Temporary and permanent staffing
Clients benefit from our services in two major ways: The rapid design and implementation of new technology infrastructures and the cost effective support of legacy environments.
Typical ISS clients are end users or major providers of technology products and services. Over the past ten years, several leading technology firms have chosen ISS for the critical task of supporting their own clients. ISS can provide your firm a customized program of Private Label Service that enables you to deliver high quality services on a variable cost basis without the fear of client defection. Our support programs are directly mapped to SLA requirements to create a seamless "flow down" of obligations. Previous and existing Private Label Service programs have included myriad of offerings such as; project rollout, remedial services, administrative services, materials management, vendor management to name a few. Our Private Label Service programs have been employed both regionally and on a nationwide basis and have included as many as five hundred client sites.
Whether engaged in strategy development or providing technical support, our core competency remains our ability to design, manage and deliver complex, multidiscipline projects. Employing a structured approach to project management and using proven methodologies, we ensure all projects are delivered ON TIME... ON BUDGET... and ON SPEC. Project control and oversight is assured with our detailed project plans, our hands-on management style, and a disciplined quality assurance process.
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SERVICES