Service solutions include: On Demand Resources, project management, service management and consulting.
Background
The City of New York embarked on a major upgrade of their emergency 911 communications system. As the world’s largest 911 system (receiving more than 12 million calls, annually) NYC’s 911 communications system supports Police, Fire, and EMS public safety agencies. Our client was selected as the overall systems integrator for this $400MM program and managed a very large program team of vendors, consultants and service providers. ISS participated in a supporting role by providing numerous subject matter experts (SME’s) and specific service consulting expertise.
Client Requirements
Timely completion of an upgrade to the E911 infrastructure with no interruption to existing operations.
- Senior, highly competent personnel and program leaders
- High level certifications with public safety experience
ISS Solution
- Broad recruiting strategy including PMP, CCIE, and SME’s from 9 US states and the UK
- ISS provided 21 senior personnel to support various component projects
- ISS consultants provided complete design, implementation and documentation support for the entire E911 network
- ISS provided service management consulting services on the overall maintenance strategy for the E911 infrastructure
Result
- ISS supported Phase I of the project for almost four years
